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Active Heating and Hot Water Thermostat self-install


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Setting up your smart home might seem tricky but with EE you get unlimited access to a Smart Home Help Team for a year. No question is too big or small for our experts, just call 0800 0684 195 whenever you need help or download the Smart Home Help app for a year of unlimited support

FeaturesFull Specs

Take control of your heating and hot water anytime, anywhere. Hive makes controlling your heating and hot water easy from your smartphone, tablet or laptop. The next generation Hive brings you beautiful design, intuitive control and easy to use features. 

Hive Active Heating must be installed by a qualified professional. If you are buying Hive with no installation and have a hot water tank (conventional boiler) then Hive Active Heating and Hot Water is right for you. If you do not have a hot water tank (combi boiler) then Hive Active Heating is right for you.

What you’ll need to get Hive:
A working central heating system, Hive can be installed on gas or LPG systems (and certain Electric Boilers).

An existing broadband connection with a spare Ethernet port connection.

An extra power socket close to your broadband router.

For the Hive app you’ll need an Apple iPhone or iPad (iOS 9 or higher) or a device running Android (min 4.4).

Laptop or tablet with internet access and an up-to-date web browser (we recommend minimum: Microsoft Edge or the latest versions of Google Chrome, Firefox and Safari).


Hive is a British Gas innovation, but you don’t need to be a British Gas customer to buy the Hive products. 

Product Code:400013724

  • Automatic Frost Protection – helps prevent frozen pipes
  • Geolocation – heating alerts when you leave or return home
  • Heating and Hot Water Boost – for up to six hours
  • Heating and Hot Water schedules – set up to 6 daily time slots
  • Holiday mode – tell Hive your holiday dates and come back to a warm welcome
  • Temperature graphs – keep track of how you are using your heating
  • Text control – send your command to Hive by tex
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