EE Accessories FAQ
EE Store is the online destination for all your tech needs, and the new name for EE Accessories. All orders and queries will be dealt with by EE Store customer service team.
All orders placed after the 07/08/2023 you can follow the help articles. If your order was placed before 07/08/2023, please refer to the FAQ.
Frequently asked questions
Where is my order?
If your order is prior to moving, please email our customer service team and they will provide tracking details for you. Include the order reference number and full address details.
I want to return my order?
If your order is prior to moving, please email our customer service team and they will arrange the return for you. Include the order reference number and full address details.
My order isn’t correct/damaged.
Please email our customer service team with images of what you have received. Include the order reference number and full address details.
Please can you provide the credit note for my return
Please email our customer service team include the order reference number and full address details as they will arrange a copy for you.
Where do I use my voucher code?
If you have a voucher code from a Minute One order, please head to one of these pages depending on the code:
CYGNETTESSENTIAL10
CYGNETTFAST10
PREMIUMBUN20